The Missamé 100% Guarantee
We sincerely want you to be happy with your purchase. If you are not completely satisfied, feel free contact us here for assistance. If you purchase our products on Amazon.com, feel free to initiate a refund from Amazon within 30 days from your receipt.
Why does my order comes in separate boxes?
Depending on product availability, some of your order might ship from our office in California, and some might ship from Amazon warehouses.
Please note that print-on-demand products such as apparel, jewelry, and drink ware are custom products. Time is needed for production, in addition to shipping time. We also have selected products shipped directly from manufacturers overseas and they will require a longer shipping time. Any product that has a longer shipping timeframe will be noted in the product listing. Please also refer to our Shipping Policy.
How do I return my item?
Please contact us first before returning any item in the mail. For Amazon purchases, please log into your Amazon account, click on your order and initiate a refund. Amazon will instruct you on how to return your item.
Do I pay for my own shipping when returning an item?
Yes, you are responsible for your own return shipping costs.
Can I make an exchange instead?
We do not exchange or accept USED personal products as returns for hygienic reasons. However if the item is broken or defective, we would gladly replace the defective item with a new one. Please go to our Contact Page and fill out your information.
Where do I purchase Missamé products?
At the moment Missamé products are sold exclusively at our own online store and on Amazon.com under our own name. In order to keep the price affordable we choose to sell online directly to you. Beware of other sellers selling used or counterfeit items. We never sell opened box or pre-owned items. To ensure you are getting authentic Missamé products and not knockoffs, make sure you are ordering from seller "Missamé" on Amazon and not third party dealers. All Missamé products on Amazon ships from Amazon warehouses. We cannot guarantee quality and uphold our 100% satisfaction guarantee if your products are purchased from 3rd party sellers.