Refund policy

 

Returns
Our return policy lasts 30 days from the date of your delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Shipping and insurance is non-refundable. It must also be in the original packaging. Please do not return items to us without authorization from support first.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
Depending on your payment method, it could take up to 7 business days to receive your refund. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at missame@mail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email first at missame@mail.com. Then send your item to: Missamé LLC, 4301 Brookfield Dr, Unit 231693, Sacramento, CA 95823

Shipping
To return your product, you should mail your product to: Missamé LLC, 4301 Brookfield Dr, Unit 231693, Sacramento, CA 95823

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.